COVID-19 Policy

HeartFire Veterinary Holistic Health Care’s Covid-19 Policy as of 12/1/20:

The national response to the coronavirus pandemic requires everyone towork together, especially when it comes to promoting safe business and workplace practices. Business owners have a responsibility to protect their clients, and community during this pandemic. By keeping ourselves educated on recommendations from the CDC, Department of Labor and OSHA, we can limit the spread of COVID-19 and protect vulnerable members of our community from getting infected while still operating our business.

What we know about COVID-19 and pets:
At this time, there is no evidence pets play a role in spreading COVID-19 to people. There are reports of cats and dogs infected with SARS-CoV-2, the virus that causes COVID-19. To date, most cases in pets occurred after close contact with infected people. It’s very important to protect pets by limiting their contact with people who are either suspected or confirmed to have COVID-19.

We will be following the NYS Covid mandates and allowing only one person into the building with their pet at a time. A mask covering the nose and mouth will be required the entire time you are in the building. Hand sanitizer will be at the front counter for use when you enter the building. If you need to pick up supplements we are asking that you call on the phone and pay ahead of time and your supplements will be left out in the vestibule for you to pick up. This will allow us to limit the number of people entering the building and being in contact with the staff and surfaces in the building.

Every effort will be made to sanitize all contact surfaces between every appointment throughout the day. We ask for your patience as this will
require additional time between appointments.

Prior to your appointment, please answer these questions:
1 – Are you experiencing any symptoms of COVID? ( fever, cough, tiredness, lack of taste/smell, body aches)
2 – Does anyone in your family have symptoms of COVID?
3 – Have you been exposed to a known positive person within the last 14 days?
4 – Have you traveled out of NYS in the past 14 days?

If you answer “yes” to any one of the above questions your appointment will be rescheduled to a later date.

**Please call, or text, when you arrive for your appointment to let us know you are here.**

REMAIN IN YOUR CAR UNTIL YOU ARE TOLD WE ARE READY FOR YOU TO ENTER THE BUILDING. THE DOOR WILL BE LOCKED AND ONLY UNLOCKED WHEN WE ARE READY FOR THE NEXT APPOINTMENT.

If you have concerns about entering the building we can make curbside care available to you. This option needs to be organized prior to your appointment
to make sure a staff member is available to assist the doctor with your pet. Curbside care entails a staff member, who is fully masked, coming to your
vehicle and taking your pet into the clinic for treatment without you present. The doctor will call you on the phone before and after the appointment to
discuss your pet’s treatment and further care. We will return your pet to you after the treatment is complete and you have paid your bill over the phone.

Telemedicine appointments are also available where appropriate. These can be done as a phone call or as a zoom conference call, whichever you prefer.

If supplements or medications are required after the telemedicine appointment these can be drop shipped or put up for you to pick up in our
vestibule as stated above.

If at any time you have questions or are uncomfortable with the options please don’t hesitate to discuss it with us before your appointment.
We are all working to provide the safest possible environment for our staff, doctor and clients and procedures will evolve as the pandemic mandates shift and change. Thank you for your patience and understanding as we navigate these unusual circumstances